Terms & Conditions

Last Updated: 1 October 2026

Welcome to Smriti Homestay, Bijanbari, Darjeeling. By making an enquiry or booking a stay with us, guests agree to the following Terms & Conditions.

1. Booking Enquiries

All booking enquiries submitted through our website, contact form, WhatsApp or other communication channels are subject to room availability. Submitting a booking enquiry does not automatically guarantee a confirmed reservation. A booking will be considered confirmed only after the guest receives confirmation from Smriti Homestay. Guests are requested to provide accurate information including:

Full name
Contact number
Email address
Number of adults and children
Arrival date
Departure date
Preferred room type
Any special requirements

2. Room Availability

Room availability may change depending on existing reservations. Smriti Homestay reserves the right to confirm an alternative room or suggest alternative dates if the requested room is unavailable. Room photographs displayed on the website are provided for reference. Actual room appearance, furniture arrangement or minor decorative details may vary.

3. Room Rates

Room rates displayed on the website are subject to change without prior notice. Unless specifically stated otherwise, the applicable rate will be the rate communicated by Smriti Homestay at the time of booking confirmation. Any additional services, meals or requirements not included in the agreed room rate may be charged separately.

4. Check-in and Check-out

Guests are requested to follow the check-in and check-out timings communicated by Smriti Homestay at the time of booking. Early check-in and late check-out are subject to availability and may attract additional charges. Guests should contact the property in advance if they expect to arrive outside the usual check-in hours.

5. Guest Information

Guests must provide correct and valid information during the booking process. At check-in, guests may be required to provide valid government-issued identification as required by applicable regulations. The property reserves the right to refuse accommodation where required identification or other necessary information is not provided.

6. Children and Additional Guests

The number of guests staying in a room must not exceed the occupancy communicated at the time of booking. Guests should provide accurate information regarding adults and children while making an enquiry. Any additional guest or change in occupancy should be discussed with Smriti Homestay before arrival and is subject to availability.

7. Cancellation and Changes

Cancellation and modification requests should be communicated to Smriti Homestay as early as possible. Any cancellation charges, refund eligibility or changes to the reservation will depend on the booking terms communicated to the guest at the time of confirmation. Smriti Homestay may apply different cancellation conditions depending on the room, dates, length of stay or other booking circumstances.

8. No-Show

If a guest does not arrive on the scheduled arrival date without prior communication, the reservation may be treated as a no-show. Any applicable charges or refund conditions will depend on the cancellation terms communicated at the time of booking.

9. Property Rules

Guests are expected to behave responsibly and respect the property, staff and other guests.
Guests must:

Follow the property rules and regulations.
Refrain from any illegal or unsafe activities.
Respect the privacy and comfort of other guests.
Maintain reasonable noise levels.
Keep rooms and common areas clean.
Respect property facilities and furnishings.
Follow safety instructions provided by the property.
Avoid activities that may disturb other guests or neighbours.

Any intentional or negligent damage to property may be charged to the responsible guest.

10. Smoking, Alcohol and Prohibited Activities

Guests must comply with applicable laws and property rules regarding smoking, alcohol and other restricted activities. Any activity that is illegal, unsafe or causes disturbance to other guests or the surrounding community is not permitted.

11. Personal Belongings

Guests are responsible for their personal belongings, valuables, documents, cash and electronic devices during their stay. Smriti Homestay will take reasonable care of the property and facilities but cannot be held responsible for loss or damage to guests' personal belongings where such loss or damage is outside the property's reasonable control. Guests are advised not to leave valuables unattended.

12. Food and Other Services

Food, breakfast, room service, transportation, pickup/drop-off and other services are subject to availability and may depend on the arrangements agreed with the guest. Additional services or special requests may involve additional charges. Guests should confirm the availability and applicable charges before requesting additional services.

13. Special Requests

Guests may communicate special requirements during the booking enquiry. While Smriti Homestay will make reasonable efforts to accommodate such requests, they cannot always be guaranteed and remain subject to availability.

14. Website Information

Smriti Homestay makes reasonable efforts to keep the information on this website accurate and up to date. However, room availability, prices, facilities, photographs, services and other information may change from time to time. Smriti Homestay reserves the right to correct errors, update information or modify services without prior notice.

15. External Links

The website may contain links to third-party websites or services, including social media platforms and mapping services. Smriti Homestay is not responsible for the content, availability, privacy practices or policies of external websites. Guests should review the terms and policies of third-party services before using them.

16. Privacy

Information submitted through our enquiry or booking forms may be used to respond to enquiries, communicate regarding reservations and provide services requested by the guest. Personal information will be handled in accordance with our privacy practices. Guests should avoid submitting sensitive personal information through website forms unless it is specifically required for the requested service.

17. Limitation of Liability

Smriti Homestay will make reasonable efforts to provide the accommodation and services confirmed to the guest. However, the property cannot be held responsible for circumstances beyond its reasonable control, including natural events, severe weather, government restrictions, transportation disruptions, power or network interruptions, or other unforeseen circumstances. Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

18. Changes to These Terms

Smriti Homestay may update these Terms & Conditions from time to time. The updated version will be published on this page with the revised date. Guests are encouraged to review the Terms & Conditions before making a booking.

19. Contact Us

If you have any questions regarding these Terms & Conditions or your booking, please contact us: Smriti Homestay Parijat Gram, Bijanbari - Kainjalia Road, Near Block Office Bijanbari, West Bengal 734201, India Phone: +91 7319340022 Email: info@smritihomestay.com Alternate Email: smritihomestaybijanbari@gmail.com Opening Hours: 8:00 AM – 10:00 PM, Monday – Sunday